Refund policy

Return Policy:

Accessories:  30 Day Return

Hardware/Software/Supplies/International Orders: No Returns    (Hardware can be exchanged if determined to be defective upon receipt.  Supplies include thermal transfer ribbons, thermal transfer labels, paper rolls, toner, and fluid inks.)

All returns have a 20% restocking fee to cover shipping, boxing, handling, fees, and other costs. All return items must be in new condition and in the original shipping carton. Buyer will pay for return shipping. Returns should be insured and trackable so that if return products are damaged in transit they will be paid for by the carrier. Products received back damaged will not be refunded until insurance, if any, is paid by the carrier. Manufacturer defective products are exchanged at no additional charge with free shipping. Shipping related damaged products are exchanged at no additional charge with free shipping. Returns allowed up to 30 days from purchase date. Please allow up to 10 days for return processing.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@CBSMSP.com.

To return your purchase, ship the product to:
CONTROL BUSINESS SYSTEMS
31103 Rancho Viejo Rd., Suite D250
San Juan Capistrano, CA 92675

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.